WTF!! We pay higher price for this dummy server??!! Your service sucks once again.. Please do compensate credit to us as you can't provide a reliable service!!
I'm sorry to hear that you are unhappy with our service. Could you please kindly provide more specifics as to which problem you re referring to in this case?
Yeah, you did a great job! Thanks a lot for your hard work :)
Hi! I've noticed one interesting thing, it's regarding the "update" of the financial schedule. If I change the salaries of staff, that change is not reflected in the financial schedule. It's not a big issue, but would be useful if fixed, as it's easer to plan the week.
World: Fronebu
Tobsw
Please do us a favor and send this directly to support@airlinesim.aero.
As this has nothing to do with the topic, I'm afraid it will be lost here....
Hi SK,
The past week(s) gatow has been almost unplayable at times for me...I'm losing interest for the game because of this. What's the plan to get the game back to where it was?
The past week(s) gatow has been almost unplayable at times for me...I'm losing interest for the game because of this. What's the plan to get the game back to where it was?
The situation should have improved considerably since this week-end. Are there no improvements noticeable for you?
Aspern looks good the pas 2 days, seems you found it :)
Hmmm I should've kept my mouth shut :P Aspern is very slow at this time, esp in the flight planning section. Route management varies, sometimes it is "normal" and sometimes slow.
It's probably because Stapleton is slow (resides on the same machine) and Stapleton is on of our "bad kids". I'm monitoring it but can't do much about it at this point.
Check, just thought I should mention it. No need for these reports anymore as you're monitoring it Martin?
If you experience a change in service quality it might always be helpful to know about it. That our monitoring shows increased execution times for certain background jobs doesn't necessarily mean that this also affects players and vice versa. So keep the reports coming if you come across anything unusual.
gatow right now,
0/0/1404735982874/1404735982874 (new flight, 2 minutes delay according to game status, operation timed out)
0/0/1404736168789/1404736168789 (change flight times, no delay, operation timed out (red bar), but was executed)
0/0/1404736297114/1404736297114 (new flight, 2 minutes delay according to game status, operation timed out)
33201/54/0/33255 (creating new flight, no delay according to game status)
0/0/1404736568646/1404736568646 (confirming flight times, no delay according to game status, operation timed out)
9615/840/0/10455 (confirming flight times, yellow delay according to game status)
0/22745/0/22745 (creating new flight, no delay according to game status)
0/20841/1/20842 (change flight times, no delay)
1/5087/1/5089 (confirming flight times, no delay according to game status)
0/70/0/70 (creating new flight, no delay according to game status)
0/339/0/339 (confirming flight times, 2 minutes delay according to game status)
happy debugging!
It looks like the game worlds are slowing down again. This is a picture plotting the average execution times for one particular background operation on Stapleton and Devau:
1457
We are still trying to figure out what has happened at around 1 or 2 o'clock tonight or is happening since that's causing the slowdown.
Hi Martin,
I did notice a slight improvement as there have been spells of 10-15 minutes at a time where I didn’t have things time out, but I’d say a good 70-80% of the time I try to go play in gatow I just ended up having timeouts and can’t get anything done before giving up.
Some more data for you:
Server: Stapleton
20:00-21:00 UTC + 01:00
(with a backlog of ~20min)
Did some flight scheduling
stats (i/e/o/t): 3/14565/1/14569
stats (i/e/o/t): 0/14059/0/14059
stats (i/e/o/t): 4660/6012/0/10672
stats (i/e/o/t): 0/4696/0/4696
stats (i/e/o/t): 0/21055/0/21055
stats (i/e/o/t): 0/7523/1/7524
stats (i/e/o/t): 0/18161/0/18161
stats (i/e/o/t): 0/3032/1/3033
stats (i/e/o/t): 12952/11534/0/24486
stats (i/e/o/t): 0/13168/0/13168
stats (i/e/o/t): 0/35106/0/35106
stats (i/e/o/t): 0/16098/0/16098
stats (i/e/o/t): 808/44292/1/45101
stats (i/e/o/t): 0/36969/0/36969
stats (i/e/o/t): 21355/2639/0/23994
stats (i/e/o/t): 13849/4647/1/18497
stats (i/e/o/t): 1/37547/1/37549
stats (i/e/o/t): 2698/2010/0/4708
stats (i/e/o/t): 0/11974/0/11974
stats (i/e/o/t): 0/19338/0/19338
stats (i/e/o/t): 0/12668/0/12668
stats (i/e/o/t): 1/27964/0/27965
stats (i/e/o/t): 36818/1637/0/38455
stats (i/e/o/t): 1/21928/1/21930
stats (i/e/o/t): 1/15522/0/15523
22:00-22.30 UTC + 01:00
(with a backlog of 30min which dropped to ~8min)
stats (i/e/o/t): 949/3040/0/3989
stats (i/e/o/t): 0/5433/0/5433
stats (i/e/o/t): 254/31752/0/32006
stats (i/e/o/t): 1/20176/0/20177
These figures are insane. And that after the week-end looked sooo well. Oh man.
After a couple of great days @ gatow, the server seems back to normal. (Which in this case, is way too slow :( )
Guys, being myself Software Engineer I do understand that finding the problem in complex software can be tricky, but we now suffer from performance problems since weeks without any (lasting) progress.
What is your estimation regarding solving the problem? Here we are all somehow like a big "family" but after all you offer a commercial service which is, in addition, prepaid. Please get the things rolling again; and if you are not able to do it yourself, get help from outside.
Please do not get me wrong, but any patience and understanding is in the end limited.
Thanks!
@dubaut
We do not get you wrong, no worry. The situation is unclear and - to be honest - at the moment we are desparate and do not know on when and how these problems start and what is causing them. Our sys-admin and martin had a meeting last weekend and made some changes and AirlineSim went very fast (even there were some perfomance problems either). Starting yesterday the performance went down and that is somehow unexplainable as nothing happened inbetween.
We are doing all necessary to find this problem. Yes, we are a big "family" which we really appreciate. But to be honest again - we are also living from AirlineSim and at the moment I for myself can't sleep at night at the moment.
Anyhow we would like to thank you for patience and keep the promise to do what have to be done to bring AirlineSim back on track.
Some data from today, I just changed a few flights and had some bad values:
stats (i/e/o/t): 0/49634/0/49634
stats (i/e/o/t): 1/12902/0/12903
but also a lot of good stuff:
stats (i/e/o/t): 0/1313/0/1313
stats (i/e/o/t): 1/1879/0/1880
stats (i/e/o/t): 1/1453/0/1454
stats (i/e/o/t): 1/2678/0/2679
stats (i/e/o/t): 1/2264/0/2265
stats (i/e/o/t): 1/2149/0/2150
stats (i/e/o/t): 1/2261/0/2262