If a shrimp cocktail gets me a 3 star rating, and a glossy magazine gives me a 3 star rating (this is an example), are these 3 star ratings created equal?
I mean, does it matter HOW you get a 2-3-4 star rating (as displayed by the green bars) or it only matters the overall on-board service rating you get? E.g. is there like 3-bars and 1/4, 3-bars and 1/2 (even not displayed, but somewhere internally)? Or is 3 green bars just that, 3 green bars, regardless of how you combine the service to achieve it?
I don't know the inner workings of the system, and I'm not sure there's anyone that can (or will), but I will offer this.
In the ORS, a five green bar rating can be had with a 99 rating, a 98 rating... even a 92 rating, and maybe lower too. Stands to reason there's probably some kind of incremental increase depending on what you are serving your customers. I doubt the game designers are going to elaborate too much more.
The game is, at its core, a trial-and-error game. I've probably tried 20 different times before this one. You learn a bit each time.
Hi,
one green bar on the ORS means a number between 1 and 20, five green bars means a number between 81 and 100.
I guess the on-board service works in similar ways. But have a look at the rating of your service... If you have 4 green bars for a 1500 km flight, and that service drops a bar on the next given distance, your 4 green bars are probably closer to 60 than to 80. If that same service still has 4 bars on a 5000 km flight, it is probably closer to 80 than to 60. At least, that is my logic ;-)
Jan
This is something that I have tested in the past by setting up 3 return trips between the same two airports with the same plane.
Trip 1 - no on-board services - ORS rating 88
Trip 2 - 6.50 AS$ 4 star economy on-board services - ORS rating 96
Trip 3 - 34.10 AS$ 4 star economy on-board services - ORS rating 96
From my experiences the affect on the ORS rating is the same for each bar of rating no matter how much you spend. I just use trial and error to find the absolute minimum cost to get the 5 bar rating for a certain distance.
You've also got factors like the pay of staff and flight attendants per flight.
Trip 2 - 6.50 AS$ 4 star economy on-board services - ORS rating 96
Trip 3 - 34.10 AS$ 4 star economy on-board services - ORS rating 96
...
Hi,
that suggests either 4 green bars means 4 green bars, whatever the exact service or price. In other words, nor range between 61 and 80 but just 80. Or it means your 6.50 dollar service already gave you the maximum score for that distance (less than 800km, I guess it was). Spending more on service won't get you a higher ORS rating if you already have the highest possible score for onboard service...
Jan
Hi,
I did two tests. Not the 20 tests that Rubiohiguey performed though ;-)
But where the above 20 tests showed no difference, one of my tests resulted in a different ORS rating.
I took two flights (one under 800km and one between 800km and 1500km) and gave the outbound flight a slightly different on-board service than the return flight. Both the outbound flight and the return flight had the same number of green bars, but there was a 1 point difference in the ORS rating.
Mind you, I only got a different ORS rating on the 1000km flight. The slightly cheaper on-board service got a slightly lower rating. I also changed the on-board service of a 500km flight and saw no difference between the rating of the outgoing and the return flight. I guess that - at a certain point - passengers stop being any happier if you give them more extra's.
Jan
Hehe Jan... I think nothing proves anything about ORS :)
Yesterday I found out Two flights on the same A/C* (same routing but different flight number), but same plane, same service, same price (I checked) and they had a different ORS rating by 1 point. It's very interesting....
* And I mean the SAME A/C, not same AC type, the very same aircraft
Hi,
I have a subsidiary airline that is one month old (young) and the airline image is still fairly volatile. Over the past week it went up by 5 points, from 69 to 74. As a result, the ORS rating goes up a little bit every now and then. I don't know how old your airline is, nor do I know whether your airline image is still changing, but that may also explain a changing ORS rating.
Or Martin has been playing with the ORS settings ;-)
But computers use formulas to calculate numbers. That's all they do. If you use the same variables, you should get the same results. If you get a different result, it means one of the variables has changed, or the formula has changed. No ?
Jan