What happens to passengers booked on cancelled flights?
Yes they receive their money back + compensation... but are they rebooked on another airline/flight/day?
E.g. do they go back to the available pax pool, or does flight cancellation make them upset so much they give up on their travel plans altogether :) ?
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Hi,
I am not sure, but I guess they just cash the money and disappear in cyberspace ;-)
Airports calculate their demand once per day. I doubt very much that the passengers from cancelled flights are added to the number of passengers that will look for a booking the next day. Especially as some of these passengers may get stuck halfway their journey. So in this case they should be added to the airport where they got stuck. Too much hassle to program, for what it is worth.
On a side note... I wonder what happens with passengers on an outbound flight from your hub who also booked an incoming flight to your hub, if you cancel the inbound flight. In theory, they cannot fly the second flight if the first flight is cancelled. But I guess in practice the booking on the second flight remains intact. So if you cancel flight A, our passengers are beamed to your hub and then board flight B as if nothing happened. At least that's what I guess.
Jan
My impression from limited testing when I was running a scissor type hub is that canceling a flight does not change or effect any other flights or bookings, even if those passenger on the canceled flight were supposed to be connecting to another flight, their connection bookings will still stand and you will still receive revenue from them. Not a perfect system, but probably much simpler from a programming/database perspective.
Yes, currently I think they just vanish.
How I would want it to work:
The passengers from cancelled flights should get the current compensation but automatically be re-scheduled for the next flight on the route with room left (without re-calculating connecting flights for them). This means if you cancel flights and have no room for following flights your competition will get these passengers!
Just one other thing…If an Airline only gets money after the flight has occourrd, then why should we be stripped of money when cancelling a flight???
Im guessing because your airline should face a negative consequence for cancelling the flights. If to cancel flights was free then airlines would cancel flights every day if it was going to run with not as many passengers as hoped. This would block slocks and remove passengers from other airlines without any intention of running the flight
Ian
Also, in RL there are penalties for voluntarily cancelled flights (by the airline, not by the weather). Voluntary cancellation can include technical issues, and even evil cancellation to not fly an empty plane. The compensation depends on a country but there is always something... I do not think a 100% penalty is correct, but ...
http://europa.eu/youreurope/citizens/travel/passenger-rights/air/
Basically if your flight is cancelled with 2 weeks you are entitled to compensation. The flights are only loaded 72hours in advance in AS therefore if you manually cancel the flight it is with 3 days (or 12 days if you use the 4x multiplier!)
I demand penalty.
HAHAHAHA...
Or at least, suffer some loss.
Hello, all. I'm new to AirlineSim, and I have much to learn. One of the things that I can't seem to find in the Wiki or here in the forums deals with cancelled flights.
Is there any method within the game’s settings to “force” a flight that would otherwise be cancelled?
I’ve set up a cargo route that leaves the hub, then travels to several other airports before returning to the hub. If my initial destination gets cancelled due to inadequate demand, then all of the subsequent (lucrative) flights get cancelled in a cascade (since the aircraft isn’t at the scheduled departure point to make the next flight).
Please don't suggest that I schedule a transfer flight (if that would even work). I don't want to be tied down to being at my computer at a certain time, in order to make the route work. Nor do I want to delete the initial route.
Basically, I’m just wanting to know whether there’s a method for forcing flights to run that would otherwise be cancelled due to inadequate demand.
A flight would only be cancelled if you manually cancel it or your aircraft isn't there. A flight would not be cancelled if inadequate demand exists unless you do it manually?
A flight would only be cancelled if you manually cancel it or your aircraft isn't there. A flight would not be cancelled if inadequate demand exists unless you do it manually?
Thanks for your response to my post!
Perhaps I misunderstood the reason for cancellation, but in my first go at the game, I received cancellation notices for initial departures from my hub with new aircraft on their first trip. The only reason for cancellation that I could see was that there was a very low percentage of bookings for the flights.
As I said, maybe I misunderstood the cause for cancellation. I’ll know on Saturday morning at 1100 UTC. :)
In any event, I’ll post the results here.
Can I ask what your server and airline is?
It's nothing to do with low percentage. It will be cancelled if the aircraft is not in the right place, has not been maintained, has no crew etc.
Can I ask what your server and airline is?
It's nothing to do with low percentage. It will be cancelled if the aircraft is not in the right place, has not been maintained, has no crew etc.
The airline which had the cancelled flights was Porspeler Air, of Aspern.
After getting a feel for the game, I restarted. My current airline is AmSouth Air Freight, a sub of AmSouth Aviation Group.
I’m almost totally confident that the Porspeler Air aircraft were properly maintained and in the right place. As I mentioned in an earlier post, the cancellation was for the maiden flight, with a new aircraft, departing out of the hub.
If you're correct and cancellations have nothing to do with percentages, then it would seem that I made some sort of error of which I was unaware.
I wouldn’t be surprised. Not to be vulgar, but during the first day or two, I couldn’t find my ass with both hands and a map! :D I probably made some sort of mistake… We’ll know for sure, tomorrow morning. :)
Your schedule admittidly a bit messy but seems to be fine. You know your aircraft will not be delivered to your airline hub? Would that maybe be the cause?
Thanks for your response to my post!
Perhaps I misunderstood the reason for cancellation, but in my first go at the game, I received cancellation notices for initial departures from my hub with new aircraft on their first trip. The only reason for cancellation that I could see was that there was a very low percentage of bookings for the flights.
As I said, maybe I misunderstood the cause for cancellation. I’ll know on Saturday morning at 1100 UTC.
In any event, I’ll post the results here.
This is just a guess but with newly acquired aircraft a common reason for flight cancellations is that your aircraft hasn’t yet arrived at the booked flights departure location. So say you receive delivery of your aircraft at LHR at 1300hrs but your flight schedule is booked and a flight is set to depart at 1200hrs then it will be cancelled, so would the next flights until a scheduled flight is set to depart from the same airport that your plane is located.
My starting fleet for Porspeler Air were Cessna and Beechcraft, delivered to Atlanta out of Kansas. (I wanted to explore the idea of having a small regional airline to serve smaller cities that are overlooked by larger airlines with high capacity aircraft.)
I used Fleet Manager to ensure that the aircraft had completed their transfer flights, so I’m positive that they were in Atlanta.
Furthermore, my routes were scheduled using the 3 day advance booking option, so they’d been sitting there for 2-1/2 days when the initial flight was supposed to depart.
Edit: I should add that my current fleet for my new airline is already present at my hub. My first flights aren't scheduled until Saturday morning. "Not yet delivered" definitely won't be a cause, if the flights are cancelled. Assuming that what y'all have said is correct, then there shouldn't be a cancellation.
My initial post was instigated by my concern that 0% bookings on the initial point of my route would cancel the flight, and consequently, all of the subsequent flights of the itinerary that depend on it being at the first point on time.
Nope, 0% bookings doesn't mean the plane won't fly. Believe me... I've had it happen. It'll fly (and cost you) with no passengers.
If you have that happen again then just go to the flight detail page for that particular flight and put your mouse cursor over the word "cancelled" and it will tell you the reason why the flight was cancelled. And you may also want to consider that this is a Hub Based game.... meaning you should depart and arrive after each flight at your hub. Otherwise like you do now you will fly to different cities and in the beginning this might work but after 3-4 weeks this might not work at all anymore ... especially with shorthaul aircrafts ...... the more cargo you put through your hub and the more connections you will have ... the better it is.
The flights with low percentages departed on schedule, just like everyone said they would. I'm not sure what the original problem was, but its good to know that flights won't be cancelled due to inadequate bookings.
Thanks to all for your comments and advice.
Wishing clear skies and capacity bookings to all of you! ;)
