Can someone explain to me what the statistics mean on the right hand side of the Branch Office page mean? The first one says "Transfer Statistics (Departing)" and it shows a % of Internal, External and Direct. I can assume that Direct passengers are flying directly from A - B. But how about Internal and External transfers? Are they flying from Airport A (my hub) to B, then transferring to Airport C? And for "Transfer Statistics (Arriving)", are the passengers flying from Airport C to B, then connects my flight from B to A?
The purpose of asking this, is I’m trying to figure out whether my Interline are worth the money because I have 25% Internal Transfers, 5% External Transfers, and 70% Direct in some of the airports. The External transfers seems really low.