ORS - Still dont get it!!!!!!

English Boards General
1

Hi fellow managers!!!!

I’m sorry to say that i still dont really get the ORS results… and how these are formed.

I have a nice route from Athens ATH to Santorini JTR, using a brand new Dash8 with 60 economy seats and 12 business. I have the lowest prices than all the competitors and i offer great onboard services.

However, my flight still rates very low in the ORS… nearly at the bottom of the 1st page.

What am i doing wrong???

2

maybe you should use better seats

3

or bigger planes

4

For such a short flight my seats are OK i think…

…and i compare my ORS against others who use exactly the same a/c… and i am still cheaper than them!!!

5

service on board?

image?

6

It seems they are not ok, then you would have more pax booked on your flights. Price is only a small factor in the ORS. Seats and Service are much more important. If you offer the best seats - EcoPlus for example - and the best on board service as possible, you can charge more money and still have higher rated flights.

7

if your airline is new, you should also wait a couple of days, as your image improves after a couple of flights. Than the ratings should also increase…

8

My service is almost great… 4 bars for Economy seats (1 short of perfect).

I have 60 seats for Economy and 12 for Business.

All Economy seats are Standard and Business are EcoPlus

9

And THIS is the problem. Standard seats in Economy are crap, also EcoPlus for Business. Noone will book such a flight, if there are other flights with better seats.

I use EcoPlus in Economy, even in a Dash8 on short routes … and still make profit.