URGENT: Patch Today - issues, cancelled flights and a BUG

My flights on Fornebu are being cancelled, but aircraft has new configuration

I actually DO NOT have any single seating profile without the "edit" button.

(e.g. a/c TC-ABX, TC-ABM, etc.)

Cancel message: "Still in air"

I had total 14 flights cancelled.

Even if I reposition flights they will not reach destination before return flight, which means another 14 flights cancelled.

Will I be refunded the cancellation penalty and lost profit?

Also a report of a BUG:

Also after clicking checkbox for airplane (airplane action) in Fleet Management, NOTHING happens.

All servers I am playing on.

Sorry for the inconvenience, the problems are known and we are working on them right now.

The checkbox issue can be solved, if you force your browser to reload the page without cache, e.g. using Ctrl+F5.

I experience same issues. I play with Internet explorer 9.

Issues appear when clicking on links that use to open a pop up.

I checked for Slots and for ground handling contracts.

I experience same issues. I play with Internet explorer 9.

Issues appear when clicking on links that use to open a pop up.

I checked for Slots and for ground handling contracts.

And impossible to open in-game messages too.

This seems to be AIRLINE-specific.

E.g. on Fornebu my airline Amazonica runs fine, flights not cancelled, bank account movements fine, can schedule transfer flights  with no problems, flights get booked etc. Airline "messages" in mailbox load fast.

On the same Fornebu my other airline Turk Air does NOT run fine, flights get cancelled, bank account movements are stopped, I can NOT schedule transfer flights, operations time out,  etc. And the airline "messages" in mailbox are extremely slow to load, and after being read remain in bold as unread.

Aspern, running slow too! Taking me ages to add routes to planes...

This seems to be AIRLINE-specific.

E.g. on Fornebu my airline Amazonica runs fine, flights not cancelled, bank account movements fine, can schedule transfer flights  with no problems, flights get booked etc. Airline "messages" in mailbox load fast.

On the same Fornebu my other airline Turk Air does NOT run fine, flights get cancelled, bank account movements are stopped, I can NOT schedule transfer flights, operations time out,  etc. And the airline "messages" in mailbox are extremely slow to load, and after being read remain in bold as unread.

The problem appears to be fixed on my problematic airline now, and yes, the problem appear to be airline specific...

Yes I can confirm Turk Air on Fornebu is now running fine... out of 20 aircraft I was able to reschedule 10 before the next flight hits, the remaining 10 will have had flights cancelled during positioning :(

My total costs of all this was/will be about half a million.

I am quite sorry for players who are not online today (or who are on US west coast and currently in work) and who run big airlines and will find so many flights cancelled...and in worst case scenarios find their planes stuck at an outstation they service one time per day, with all subsequent flights getting cancelled

I have lost about 8m and it’s end of week in an hour.

Luckily this problem only hit the smallest airline amongst my four... I only got 5 planes to reschedule.

Hi,

same here... yesterday afternoon I could not log in because the server was being updated.

This morning I had 35 cancellation messages. Strangely enough all in-game messages refer to one plane, while in reality several planes are involved. We're talking about existing schedules, with planes being where they should be...

Jan

same here... yesterday afternoon I could not log in because the server was being updated.

This morning I had 35 cancellation messages. Strangely enough all in-game messages refer to one plane, while in reality several planes are involved. We're talking about existing schedules, with planes being where they should be...

Among those planes actually affected: Do you see any pattern? Certain types or airports that show up more frequently?

My problem is that i got charged the leasing fees several times! 8 times for one specific aircraft. My balance got negative after this and one of my leases were cancelled for reason that i'm unable to pay the lease. 

Pretty greedy bug i have to say :)

Among those planes actually affected: Do you see any pattern? Certain types or airports that show up more frequently?

Hi Martin,

I play on the Tempelhof server. Only one airline was affected (Red Sun Lebanon) and 7 planes were affected. The 7 planes are three different types/models but all belong to the same fleet.

The first cancelled flight for each plane was between 17:40 (server time) and 18:23.

Various departure and destination airports. Most (but not all) flights were going to my hub, so that is probably due to the fact that I work with waves.

I had other flights leaving during that same period (let's say between 17:00 and 18:00) but these flights had some time on the ground before departure and they were not affected. All affected planes had a schedule where the first cancelled flight immediately followed on the turnover time of the previous flight.

Hope this helps,

Jan

My problem is that i got charged the leasing fees several times! 8 times for one specific aircraft. My balance got negative after this and one of my leases were cancelled for reason that i'm unable to pay the lease. 

Pretty greedy bug i have to say :)

Hi,

Yep... same for passenger handling contracts. I have several planes that costed me a lot of money this week.  :-)

Jan

Edit: removed copy of bank statement because garbled. Anyway, I paid 8 times the weekly lease for the same 6 Airbuses. So I paid between 12 and 13 million too much. The same goes for the passenger handling contracts. But that's not a real problem... I rent terminals from my holding and the money arrived there.

Hi,

the hotfix has done its job... my affected airline received 15 million in miscellaneous revenue.

Hurray, open the champagne  ;-)

Jan

Well, i received it too (almost 8 million). 

Guys, This is nice, but i had 64 cancelations, 851k in expences that i cant see or find and i lost problable a couple of million.

Does anybody have the same problem that the sliders at the pricing area of the route management are gone? or did i miss something.

The missing sliders are a caching problem. Empty your browser cache and they will be back. Simply reloading the page didn't do it for me.

The missing sliders are a caching problem. Empty your browser cache and they will be back. Simply reloading the page didn't do it for me.

Thanks Frank, sometimes its the smallest thing... :)