If you are experiencing problems or have a question, you can contact Airlinesim support at support@airlinesim.aero.
Of course you can also use this community support forum to ask your questions. Other users will answer your questions, usually between 12 and 24 hours after posting.
Should you get a stacktrace when an error occurs, please copy the entire trace (Ctrl+A -> Ctrl+C -> Ctrl+P into a .txt file) and attach it to the support request. It will contain valuable information regarding your error and should speed up the process of finding the problem you are running in to.