the fact that the single sector rating on the direct flight is -2, this must mean the service and seating is much worse. since the rating for each individual leg is always calculated the same way, the service simply can't be the same
are you refering to flights offered by yourself? please provide this information to see, if there is a bug or if it is a matter of different service and seating.
The single sector rating is mostly based on price. Equipment/cabin or blablabla, combine them all, and divided by price. So if you make a test, it’s very very easy to make your flight rating higher if you adjust your price, not the service, not the seating. If I lower the direct flight price from $472 to $350, the rating would be around 35.
I contacted one of the three connecting operators and he confirms that the seat/service setting is just all ‘Standard’, company image is 2 bar, which are all below the direct flight operator (me). So this could not be a problem and so I started the topic with ‘almost the same’ for less distraction.
I’ve got some ideas why the ORS made these mistakes. abbv. Overall Rating(OR), Single Sector Rating(SSR), Total Time Consumption(TTC),Standard Time Consumption(STR),Overall Quality(OQ, include image, cabin, service, blablabla), Single Sector Price(SSP), Direct Flight Distance(DFD)
SSR=(OQ/SSP-1)*100
STR=DFD/(680km/h)+0:30.
680km/h is an average aircraft air speed in real world. 30 mins for takeoff and landing.
So for ITM-SIN route, STR would be around 8hrs
All above is ok,but in ORS system…
OR=Weighted_mean(SSRs)+(STC-TTC)*3
Which means if have a jet plane so your total flight time is less than STC, then you’ll get 3 points bonus per hour less, and if connecting flights makes the trip longer than STC, you’ll be punished for 3 points per hour.
Still seems OK for this formula? You made a same mistake with admin!
In real world!
OR=(Weighted_mean(OQs)/Sum(SSP)-1)*100+(STC-TTC)*3! A totally different formula and totally different result with same parameters! The ORS formula calculated time waste but completely lost money waste in connecting flights as a factor!
Obviously it’s a mathmatical mistake. If some one could understand this and agree with most part of the conclusion, this bug should be posted to admin.